Filmora
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/ Wondershare FAQs - Filmora
Filmora
- How to take a sample in macOS when my Filmora9 freeze?
- Can I use the built-in effects in Filmora9 commercially?
- How to update graphics driver to solve some crash issues in Filmora?
- What can I do if Filmora9 crashed after hitting import button to load files on my Dell?
- What can I do when my preview is black?
- How to Cancel My Subscription?
- Why the conversion process is so slow?
- What can I do if the quality of my exported video is bad?
- Can I edit the project again once I exported it to other formats?
- How can I add a watermark/logo(PIP) to my video?
- How can I get a plain text in Filmora9?
- How to create thumbnail for my video?
- How to edit green screen video with Filmora9?
- What should I do if my effect download failed?
- How can I install the single effects purchased from our old effects store in Filmstocks?
- How can I download Filmora effects after purchasing Filmstocks subscription?
- What is Filmstocks?
- The difference for Filmstocks license
- Why there is blank space left in the timeline after I cut/delete the video?
- Why it is not working when I slow down a video?
- What can I do if the text/element I applied is not showing up?
- Why the video is lagging in the timeline?
- Why my video quality is so poor once added to timeline?
- What can I do to get a snapshot with high quality?
- How can I adjust aspect ratio during editing with the Filmora9?
- What should I do if want to open my project in another computer?
- Common tips on opening projects
- What can I do if fail to open/save my project due to the write permission?
- Is it free to upgrade to Filmora9 from an older version?
- What can I do if the installation was stuck at 0% or 98%?
- Why I got an old version(V7.8.9)?
- Difference between Filmora 8, Filmora9, and FilmoraPro
- Why I have both Filmora 8 and Filmora9 on my desktop?
- How can I activate my Filmora9?
- Limitations of Filmora9 Trial Version
- What can I do if I want to change my email or forgot my account & password?
- How to reactivate Filmora9 after I change or format my computer
- What can I do if it asked me to pay again or shows me a free plan after purchase?
- How to activate Filmora on an old version (Filmora 8 and 7)?
- How to activate my Filmora9 after purchase?
- What is the difference between the paid version and trial version of Filmora9
- Why I've been charged for subscription since I purchased the lifetime license?
- What is the license difference between Filmora and Filmstocks?
- What can I do if I want to change my email or forget my account & password?
- What the effects will be once my subscription of filmstocks was expired?
- What’s the difference among various Filmstocks licenses?
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