What to do when MobileGo is not recognizing the device?

Last Revised: 2015-11-20 13:39:04
The following reasons may cause this issue.
1. The software is not up-to-date
2. The mobile device version is not supported.

To fix this issue, follow steps below.
1. Download the latest version of the for your mobile device. You can re-install the software from this link,
2. Make sure that the software supports the device type. For the list of supported devices, refer to this link,
3. Enable USB debugging in the mobile device. For more information, go to
4. Reinsert the USB cable or click Retry in the software to connect the device again.

If the instruction above doesn’t work,  contact us with the device version.

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