Welcome to Support Center


What to do when the PPT failed to convert?

Last Revised: 2018-08-27 18:19:05
Regarding your case:

1. Please check if you can convert the other PPT files successfully. You can convert the other files successfully except this one, it may be affected by the PPT file itself. In such case, please send us your PPT file for our further testing.

If your file is within 2GB, you can transfer your PPT file to this email address ( ws.customercenter@gmail.com ) via wetransfer ( https://wetransfer.com ).
PS: If there is audio or video embeded in your PPT file, please also send us the video or audio.

2. If you meet this problem in converting all the PPT files, please then send us the 0.log file under My Documents/PPT2Video Pro Log Files for analysis.
Related FAQ
What should I do when dr.fone tells to download iTunes or update to the latest version of iTunes?
How to turn off two-step verification in my iCloud account?
How to find the model number for your iPhone 8 and upper iOS devices?