Support & Learning

To view all product offerings, software details, and pricing, visit overview.

Why can't the repaired videos be played? Or can it only play for a few seconds?

Sometimes, the inferred information is inaccurate due to the current structure information; for example, the missing AVI format is used to infer the missing movi from the existing information. But because the data is not enough to calculate the offset of the audio and video data, the audio and video data movement is incorrect.

The detection code detects that the repaired avi file structure is complete (data offset cannot be detected) and returns to the repair success.

Repaired video files cannot be played due to incorrect audio and video data offsets.

Did this help?

More ways to get help

Account Center

Sign in with Wondershare ID to get invoice, redeem serial number, cancel subscription, etc.

Contact us

Can’t find the answers you’re looking for? We’re here to help.