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Why does it show "unknown contact" when I recover text messages?

Last Revised: 2018-05-22 14:39:49
The software can retrieve the text message contents. However, if the entire message string and contacts were deleted, the chances of recovering the contact information and message date are very slim.

To continue to look for your messages, please check other message strings that fall under other phone numbers or the "Unknown" section. It is possible that you will find the missing messages under another phone number or section.

If you are still experiencing difficulty, please click on the "I need direct assistance"  to contact our team for help.

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