Support & Learning

To view all product offerings, software details, and pricing, visit overview.

Why the found files are more than the lost ones?

We adopt several different scan methods to ensure a better scan result.

1 file could be detected by multiple scan methods and each method will create 1 copy of the file in the scan result, so it is normal more files found than you actually have. You may just try them one by one, and save the copy that can be accessed correctly.

Did this help?

More ways to get help

Account Center

Sign in with Wondershare ID to get invoice, redeem serial number, cancel subscription, etc.

Contact us

Can’t find the answers you’re looking for? We’re here to help.