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How to fix it when the product prompts "Your device is sleeping now".

Last Revised: 2013-12-07 11:18:41

You will get the message when the device goes into sleep mode. To resolve it, you can follow the steps below:
1. Make sure the device is supported by the product. You can go to the link to check the supported devices.
http://www.wondershare.com/mac-android-manager/reference.html
2. Restart your device or reconnect the USB cable to wake it up.
3. If it doesn't work, you can tap Settings>Developer options>Stay awake for 4.0 system and Settings>Applications>Development>Stay awake for 4.3 system or below.

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