Why was I charged more than the price stated on your website?

As developer of the software, we only charge the price stated on our website. There are several situations that you might be additionally charged.

1.  Registration Backup Service or Extended Download Service, which are offered by SWREG or RegNow, in case customers forgot or lost their registration information when they want to re-install the program.

2.  VAT. Our payment platform charges applicable sales tax for orders in Colorado, Georgia, Iowa, Illinois, Minnesota, Nebraska, and Utah. Sales tax is automatically computed on both product(s) and shipping costs.

Pursuant to the European Union Digital VAT Directive, as of July 1, 2003, European customers will be charged VAT (Tax) on all downloadable digital products and services, including software at 15%.

Our payment platform can credit sales tax for government institutions. Just fax them a copy of your tax-exemption form with an address matching your order's billing or shipping address at: 952-253-8760. Please include a copy of your receipt or your order number.

If you have any more concerns, please contact our support team.