Why was I charged twice for one order?

In this case, first please check with your card bank again to see if it is the misdirection of the bill. If you are viewing an online statement, the pre-authorization and the split settlements might appear as separate line items. However,you have not been improperly charged. The pre-auth should expire quickly after the settlement, but how it appears on online statements is up to the business practices of the issuing bank.

If you pay with credit card, the following situations may cause you to be charged twice.

1. You might click the payment button twice on the final confirmation page.
2. You refresh the payment page during processing, which may cause you to be charged twice.

If you're charged twice for the same order, please contact our support team and attach the bill statement for reference.