What is your refund policy?

Wondershare values every customer and works hard to provide customers with an enjoyable experience using Wondershare products and services.

Most Wondershare software offer a free trial version, so customers can ‘test-drive’ before deciding to purchase. These trial versions have no functional limitation, only a watermark appearing on finished media or a use limit. All this helps customers make an informed purchase decision and avoid buying the wrong product for their needs.

Money Back Guarantee

It’s because of this ‘try-before-you-buy’ system that Wondershare provides up to 30-day Money Back Guarantee. Refunds will be approved within this guarantee only under the accepted circumstances below. If a purchase should exceed the product’s specified money-back-guarantee period, no refund will be given.

Circumstances of No Refund

With products featuring an up to 30-day Money Back Guarantee, Wondershare generally does not refund or exchange products in the following situations:

Non-technical Circumstances

1. Failure to read the product description before purchasing and thus resulting in dissatisfaction with the product’s functioned and/or results. It is highly recommended that every customer read the product description and try the free trial version before making their final purchase decision. Wondershare does not refund software if products fail to meet customer's needs due to lack of understanding of the products functions and capabilities on the part of the customer. However, Wondershare can exchange the purchased product for the correct product outright, within a price difference of USD $20 of the purchased product, within the guarantee period. If the purchased product is exchanged for a correct product of lower price, Wondershare will not refund the price difference.

2. A customer refund request on complaint of credit card fraud/other unauthorized payment. As Wondershare cooperates with an independent payment platform, it’s impossible to monitor authorization during payment. Once an order is processed and fulfilled, it can’t be cancelled. However, Wondershare will exchange the purchased product for one the customer would like.

3. A refund request claiming the failure to receive registration code within two hours of the order having been successful. Ordinarily, once an order has been validated, Wondershare’s system will automatically send a registration e-mail within 1 hour. However, sometimes the arrival of this registration e-mail can be delayed, due to delays caused by internet or system glitches, email spam settings, etc. In this case, customers should visit the Wondershare Support Center to retrieve it, or contact customer service via Live Chat or Online Form—all queries will receive a response the same day.

4. Purchase of a so-called ‘wrong product’, without having exchanged it for the right product within the purchased product’s guarantee period. Wondershare will not refund the order; whereas, we can provide a discount to purchase the correct product.

5. Purchase of a wrong product, which has already been followed by the purchase the correct product from another company.

6. Wondershare Product price differences between different regions or price differences between Wondershare and other companies.

7. A refund request for part of a bundle. Wondershare cooperates with a third party payment platform which does not support any partial refund within an order; whereas, Wondershare may refund the whole bundle after the customer has purchased the correct product separately within the purchased bundle’s guarantee period.

8. A customer has a ‘change of mind’ after purchase.

Technical Circumstances

1. A refund request due to technical trouble, with the customer refusing to cooperate with the Wondershare support team in attempts at troubleshooting by declining providing detailed descriptions and information regarding the problem, or refusing to try to apply the solutions provided by the Wondershare support team.

2. A refund request for technical problems after the software has been updated, if order exceeds 30 days.

Accepted Circumstances

Wondershare offers refunds for the following circumstances within the guidelines of its Money Back Guarantee.

Non-technical Circumstances

1. Purchase of Extended Download Service (EDS) or Registration Backup Service (RBS) outside of product purchase, without knowing that they can be removed. In this case, we will help you contact payment platform to refund the cost of EDS or RBS.

2. Purchase of a ‘wrong product’, and then purchase the correct product from our company. In this case, Wondershare will refund the price of the wrong product for you if you have no need for it.

3. Purchase of the same product twice or purchase of two products with similar functions. In this case, Wondershare will refund one of the products for you, or swap one program for another Wondershare product.

4. The customer does not receive their registration code within 24 hours of purchase, has failed to retrieve the registration code from the Wondershare Support Center, and has not received a timely response (within 24 hours) from the Wondershare Support Team after making contact. In this case, Wondershare will refund the customer’s order if they have no need of the product in future.

Technical Problems

Software purchased has terminal technical problems, and no solution has been provided within 30 days. In this case, Wondershare will refund the purchase price if the customer doesn’t want to wait for a future upgrade.

Once a refund is issued, the corresponding license will be deactivated. Please:

Download Version: Uninstall the software and remove it from your computer.
Disc Version: Destroy the disc, then uninstall the software from your computer.