What to do if I don't receive the registration code after placing the order.
Last Revised: 2014-04-12 14:50:55
Generally, once the order is validated, the system will automatically send you a registration e-mail containing the download URL. If you did not receive it on time, perhaps it is tagged as a SPAM or it's because of the delay of Internet or system glitches.
You can retrieve the registration code via our online registration code retrieval system by submitting Licensed e-mail or Order number. If you still couldn't retrieve it, contact us with the Order ID or Licensed E-mail.
Tip: We suggest you confirm whether your order has been successfully processed by checking on the link if you purchase the product by Swreg.
If you buy the product from our resellers, agents or eBay , the purchase record will not in our order system. You can contact us with the following information:
- order ID
- name, email address on the order
- date and amount of the charge
- name of the site the purchase was made on
- name of the product(s) purchased