What shall I do if the registration code is invalid?

There are following possibilities to cause the failure:

1. Make sure the software you are registering is the software you've purchased.

2. You upgraded the software, but with the old registration code
The registration code you received from us is only valid for the version when you placed the order. If the software is upgraded, please go to our Support Center and retrieve the latest Download URL and registration code.

3. The registration code doesn't match the version
The registration code you've received from us is only valid for the latest version of the program. So please make sure you've downloaded the software from the Download URL included in the registration e-mail.

How to check the version number?

For Mac users: Launch the software, go to the top menu, choose software name >About software name , you will find the version number there.
For Win users: Launch the software, choose Help >About , you will find the version number there.

4. Wrong spelling of your licensed e-mail address or registration code
Both licensed e-mail and registration code are case sensitive.  Please copy them from your registration e-mail and paste them into the proper text boxes in the registration window.

If the above is all correct, you still could not register the program successfully, please submit your ticket from our support center with the screenshot of the registration window .