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Wondershare
Product FAQ
General
- What to do if my converted Excel file is blank?
- What are the options to do if the product crashes while burning?
- Edit Videos
- what can I do to get the snapshot with high quality?
- Why I can not apply the transitions
- What is download insurance?
- How to use Wondershare ID
- Retrieve or Reset Your Password
- Activate Filmora with Wondershare ID
- Create a Wondershare ID
- What's Wondershare ID?
- Does my license work with both MAC and Windows platforms?
- If I purchased a single-user license, can I use the program on another computer?
- Do you charge VAT on my purchase?
- What's your subscription and cancellation terms?
- Can I cancel my order after placing it?
- How do I complete activation or registration?
- Do you provide trial version for testing?
- What should I do if I need multi-user license?
- I want to know if you offer a discount
- I want to know about software features before buying.
- How to get license information after purchasing?
- What is Wondershare ID?
- Can I use one registration code on both Windows and Mac computer?
- How to activate the software?
- How to retrieve the registration code?
- How to install and register the software on a new computer?
- How to update to the latest version?
- What are the payment options？
- Why my refund request got declined？
- How long does it take to receive my refund?
- Do you charge indirect Tax on my purchase?
- What if I find a spelling / grammar error on your product or web page?
- What can I do if the web page goes blank while creating a ticket?
- Why didn't I get a timely response after contacting your customer service?
- How to contact Wondershare support team?
- What information do I need to supply in order to get proper assistance ASAP?
- I want to change my license email.
- What should I do if I purchased a wrong version for my device OS (Android&iOS)?
- I purchased a wrong software and what should I do?
- Could I change license type from Windows to Mac version / Mac to Windows version?
- I can’t find my order information.
- I want to get an invoice for my purchase
- What to do if nothing received after payment?
- Why my coupon code does not work?
- Why the price after I add the product to cart is higher than the one I saw on website?
- What can I do if your promotion does not work?
- Under what circumstances will I receive a refund?
- What can I do if refund not received?
- What can I do if my refund request is declined?
- How to request reimbursement due to technical problem?
- What is Wondershare VAT number and How can I get VAT refund?
- What is your policy on refund?
- What is your upgrade policy?
- What is your license policy?
- What is your subscription and cancellation terms?
- I want to update my invoice details
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