- How to use Wondershare ID
- Retrieve or Reset Your Password
- Activate Filmora with Wondershare ID
- Create a Wondershare ID
- What's Wondershare ID?
- Do you charge VAT on my purchase?
- What's your subscription and cancellation terms?
- Can I cancel my order after placing it?
- How to get license information after purchasing?
- Why my refund request got declined？
- How long does it take to receive my refund?
- Do you charge indirect Tax on my purchase?
- What if I find a spelling / grammar error on your product or web page?
- What can I do if the web page goes blank while creating a ticket?
- Why didn't I get a timely response after contacting your customer service?
- How to contact Wondershare support team?
- What information do I need to supply in order to get proper assistance ASAP?
- I want to change my license email.
- What should I do if I purchased a wrong version for my device OS (Android&iOS)?
- I purchased a wrong software and what should I do?
- Could I change license type from Windows to Mac version / Mac to Windows version?
- I can’t find my order information.
- I want to get an invoice for my purchase
- What to do if nothing received after payment?
- Why my coupon code does not work?
- Why the price after I add the product to cart is higher than the one I saw on website?
- What can I do if your promotion does not work?
- Under what circumstances will I receive a refund?
- What can I do if refund not received?
- What can I do if my refund request is declined?
- How to request reimbursement due to technical problem?
- What is Wondershare VAT number and How can I get VAT refund?
- I want to update my invoice details
Exchanges, Refunds and Software Policy
Step by step, submit refund request by following the guidelines.
Retrieve Product Registration Code
Retrieve your registration code by submitting the licensed email or the order number.
Cancel your subcription service. For 1 month,1 quarter and 1 year license orders only.
Can’t find your answer?
Wondershare support will be happy to help!
Feel free to ask us anything.
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