- How many parents' devices can one FamiSafe account connect with?
- How to do if I do not receive new updates from my kid's device for more than 12 hours?
- When apps are blocked on my kid's iOS device, why those apps' icons disappear?
- Why real-time location does not show the correct location information or update new location data?
- Why can't I block porn/gamble websites on my kid's device?
- How can I contact technical support?
- Why can't I block kid's device?
- Why didn't I receive notification when my kid left the Geo-fence?
- Why can't I block individual apps on my kid's iOS device?
- How to set up Explicit Content Detection for Android?
- How to block/allow a website?
- How can I check my kid's device usage?
- Can I check the current location of my kid’s device and the places the device has been taken to?
- How to change my PIN?
- How to set up my PIN?
- How to block apps on my kid's device?
- If several kid's devices are connected, how can parents switch kids' device to monitor？
- How to enable Content Blockers to FamiSafe when kid's device is iOS?
- Can I block porns on my kid’s device?
- When my kid’s device is blocked, how can I contact him/her?
- Can I block my kid’s phone at bedtime?
- Will I be notified when my kid goes to school? / How does Geofences works and how to set it?
- How to uninstall FamiSafe from kids’ device?
- How to uninstall FamiSafe from parents’ device?
- How to add more parents' devices?
- How to download FamiSafe on my kid's device?
- How to install iOS Profile file on my kid's iOS device?
- What's MDM (Mobile Device Management) file for iOS device?
- How to ensure FamiSafe is working on full capacity?
- Can FamiSafe find and track the lost phone by phone number or IMEI number?
- Can kids see FamiSafe icon on their devices?
- Can FamiSafe track kid's device if GPS is turned off on kids device？
- Can kids uninstall the FamiSafe without parents' permission?
- What is the difference between monitoring and controlling an iOS kid's device and an Android kid's device with FamiSafe?
- Can FamiSafe monitor child's calls?
- Can FamiSafe monitor child's text message?
- Do I need physical access to my kid’s device to use FamiSafe?
- How many kid's devices can parent monitor with one FamiSafe account?
- Will FamiSafe work if the parents have Android phones and kids have iPhones, or vice versa?
- Can I use FamiSafe to control my kid’s PC, Laptop or Mac computer?
- Can I use FamiSafe to control my kid’s XBOX, Play Station, Nintendo Switch or any other video game console?
- What devices does FamiSafe support?
- What payment methods are accepted?
- Does FamiSafe provide free trial?
- Why choose FamiSafe?
- Where can I purchase a subscription for FamiSafe?
- my payment method for future r
- What happen to my refund?
- How to do if I was double charged/ made repeated order?
- How can I get a refund for my order?
- What's your refund policy?
- How to change/reset my password?
- How to change my account email?
- How to register a FamiSafe account?
Retrieve Product Registration Code
Retrieve your registration code by submitting the licensed email or the order number.
Cancel your subcription service. For 1 month,1 quarter and 1 year license orders only.
Can’t find your answer?
Wondershare support will be happy to help!
Feel free to ask us anything.
Service Time: Mon~Fri, 24 hours a day