If it pops up a warning that Wondershare ID already exists, it means that you already have Wondershare ID. You can login Wondershare ID account with your email and password. If you forget password, you can click the Retrieve or Reset Your Password to reset it.
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Windows&Mac Version-Why it Says Wondershare ID Already Exists?
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Sign in with Wondershare ID to get your order info, plan info. And you can get invoice, get keycode, redeem the serial number, cancel subscription, contact support team in Account Center.