Support & Learning

To view all product offerings, software details, and pricing, visit overview.

Cannot recognize my removable hard dish

Please kindly check the following tips:

1. Make sure the hard drive power light is flashing;

2. Try to connect the hard drive to the PC via the ports on the back of the computer. 

Did this help?

More ways to get help

Account Center

Sign in with Wondershare ID to get invoice, redeem serial number, cancel subscription, etc.

Contact us

Can’t find the answers you’re looking for? We’re here to help.