If your computer is Windows, please check the following:
Step 1: On your Desktop, right-click This PC — Manage.
Step 2: In the popup window, click System Tools -> Event Viewer -> Windows Logs -> Application.
Step 3: Wait for the logs to load completely. After it's done, click Save All Events As.
Step 4: Choose your save path and name the file, click Save.
Step 5: Send the saved log file to us.
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