Support & Learning

To view all product offerings, software details, and pricing, visit overview.

How to solve the issue when WhatsApp/WB backup restore prompt: Unable to import?

The Android phone settings are linked to a Google account, causing data to be restored directly from Google instead of from local data when restoring.

So please kindly try resolution as below:

1.When prompted "Unable to import", please exit WhatsApp.

2.Go to phone settings - Manage accounts, and turn off cloud storage for all Google accounts.

3.Log in to WhatsApp and choose to restore data from local storage.

You can also refer to the screenshots:

unable-to-import.png

Was This Helpful?

More ways to get help

Account Center

Sign in with Wondershare ID to get invoice, redeem serial number, cancel subscription, etc.

Contact us

Can’t find the answers you’re looking for? We’re here to help.