Support & Learning

To view all product offerings, software details, and pricing, visit overview.

What should I do if an error occurred while transferring WhatsApp: There seems to be a problem with your internet connection, please check and try again?

Please kindly check the resolutions:

Method 1:
1. Delete the hosts file inside the C:\Windows\System32\drivers\etc folder.
2. Check if there is any security/antivirus software installed on the computer.
If installed, please turn off/disable the web protection and network download restrictions.

For Avast Free Antivirus,turn off Web Shield.

there-seems-to-be-a-problem-with-your-internet-connection-please-check-and-try-again.png

 Method 2:

Switch the network by changing to another network or opening a personal hotspot in the phone settings,

Was This Helpful?

More ways to get help

Account Center

Sign in with Wondershare ID to get invoice, redeem serial number, cancel subscription, etc.

Contact us

Can’t find the answers you’re looking for? We’re here to help.