Support & Learning

What should I do if Dr.Fone is stuck on the 64-digit key scanning page?

1. Check the backup package storage path, select a local disk folder for the backup path, and the folder should not contain special characters. 

(It is recommended to store it in the root directory of the disk, such as: D:\Wondershare_DrFone_WhatsApp_Backup)

2. The scanned 64-bit key is from Android's WhatsApp.

3. Complete the encryption backup operation by referring to the video:

https://drive.google.com/file/d/1EqIg07E2UbjvGTOwj34wTBTKx6gB2r0W/view?usp=share_link

Was This Helpful?

Need More Help?

Explore additional support options if you can’t find
what you’re looking for.

Account Center

Sign in with Wondershare ID to get invoice, redeem
serial number, cancel subscription, etc.

Contact us

Can’t find the answers you’re looking for? We’re here to help.