- For iOS devices
we suggest you try the Advanced Mode, which can fix iOS system issues more thoroughly. But the Advanced Mode will erase the data on the phone.
- For Android phone
Please follow the troubleshooting steps below.
1. Make sure you've selected the correct device model, country and carrier. This is to ensure it can download the correct firmware for your device.
2. If the device information is correct, follow the steps below and try again.
If the issue persists, please provide feedback with details the following way, so our technicians can find a solution.
Was This Helpful?
Thanks for your feedback.
Can you tell us what didn't work for you?
Feedback sent！