Support & Learning

To view all product offerings, software details, and pricing, visit overview.

What should I do if Dr.Fone prompts "invalid backup package, please add a new one"?

The backup file is corrupted and cannot be resolved at the moment.

It is recommended to back up the data of the source device again. If the data on the source device has been deleted, the program cannot recover it.

Was This Helpful?

More ways to get help

Account Center

Sign in with Wondershare ID to get invoice, redeem serial number, cancel subscription, etc.

Contact us

Can’t find the answers you’re looking for? We’re here to help.