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Make sure you are using the latest version of Dr.Fone.
If not, please download and install the latest version from: https://drfone.wondershare.com/ -
Ensure that you carefully follow the on-screen instructions.
Please complete all steps as instructed by Dr.Fone and try the process multiple times. -
If the issue persists, please provide a video recording along with any additional relevant information.
The video should clearly demonstrate how you attempt to remove the lock, including each step you take. -
How to submit the video:
You may submit the video via the in-app feedback feature, which will help us better analyze the issue and provide an appropriate solution.

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