Support & Learning

To view all product offerings, software details, and pricing, visit overview.

Why can't I recover the lost files using Data Recovery (Android/iOS)?

When we delete a file on any device, the deleted file isn’t completely wiped.

What really happens is that the file system removes the path to access that file and marked the space that the file is using as being available for future use. But the file is still there, until they are overwritten with another new file.

So, when it failed to recover data, a probable reason is that the deleted file is already been overwritten.

If you delete files mistakenly, better to stop using your phone instantly and recover your data as soon as possible.

Did this help?

More ways to get help

Account Center

Sign in with Wondershare ID to get invoice, redeem serial number, cancel subscription, etc.

Contact us

Can’t find the answers you’re looking for? We’re here to help.