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Why iTunes cannot recognize iPhone?

  1. Install Dr.Fone and connect iPhone to Dr.Fone-Basic, click on My Device -> iPhone -> Files -> iTunes_Control
  2. Open the subdirectory folder iTunes, find the iTunesCDB file, and rename it to iTunesCDB_bk.
  3. Close Dr.Fone, disconnect and reconnect iPhone to Finder/iTunes.

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