Support & Learning

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What is your policy regarding tax exemptions? We are a tax-exempt company/organization/school. How do we place an order?

For tax-exempt organizations, please proceed with the payment first. After that, please submit your order reference and tax-exempt document to us in the Support Center.

We will send the document to apply for the tax refund. The request will usually be processed 1 business day after receiving the material. Depending on each bank processing time, the refund could take 2-10 business days to reach your bank account.

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