Support & Learning

If a generation task fails, stays queued too long, or returns no result, will AI credits or usage counts be deducted?

If a generation task fails, times out, or does not return a usable result, the system will handle AI credit refunds according to the task status.
If you do not receive a result for a long time, or see credits deducted without any generated content, check the task status first.
If the credits are not restored automatically, contact support via Feedback with your account, screenshots, and the corresponding Task ID for further review.

* Task ID:

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