Support & Learning
To view all product offerings, software details, and pricing, visit overview.
Troubleshooting & help
Filmora 14
- How to upgrade to Filmora 14?
- What is Filmora Limited Time Free Creat Assets?
- What is the difference between Filmora 13 and 14?
- What is the difference between Filmora and Filmora Creative Assets?
- Do I have to upgrade to Filmora 14?
- Can I still use my current version of Filmora if I don’t upgrade to Filmora 14?
- How to upgrade Filmora 14?
- What's new in Filmora 14?
- How does the paid upgrade impact annual plan users?
- How has the creative assets plan changed?
Filmora Information Collect
- How to collect log files of Filmora for Windows?
- How to check and edit hosts on windows system?
- How to check and edit hosts on MacOS?
- How to collect the log files of Filmora for Android?
- How to collect the log files of Filmora for iOS?
- How to get the dump file when Filmora freezes or no response on Windows PC?
- How to get the sample file when Filmora freezes or no response on MacOS?
- How to collect crash reports for Filmora?
- How to Archive Project in Filmora?
- How to collect archived project of Filmora for Android？
AI Features
- How to Use Filmora’s AI Copilot Editing feature?
- About AI Smart Masking
- How to Use Filmora’s AI Smart Masking feature?
- About Smart Short Clips
- How to Use Filmora’s Smart Short Clips feature?
- About AI Video Object Remover
- How to Use Filmora’s AI Object Remover feature?
- About AI Sound Effect Generator
- About AI Video Translation
- How to Use Filmora’s AI Video Translation feature?
License and Authorization
- Can the built-in effects of Filmora be used for commercial purposes?
- Can corporate entities use Filmora?
- About corporate and commercial plans
- What is the difference between the subscriptions of Filmora and Filmora Creative Assets?
- What license types do you have for Filmora?
- Why I have been charged for subscription since I purchased the perpetual license？
- I have purchased a license, but can I use it on multiple computers?
- How can I purchase multiple Filmora licenses for 5+ computers?
- Differences between personal and business plans
- Why was I charged extra monthly for my Filmora subscription?
Account and Activation
- How to acitvate your account where the account remains as a free account after logging in for Filmora Mac?
- How to troubleshoot Login error Your device has been disabled, click here to Account Center to unlock it for Filmora for Windows?
- Can the administrator account be transferred?
- How to activate Filmora 12 with the registration code?
- How to invite and manage users in team management?
- What are the roles and their permissions in team management?
- Where to manage team members of team/business license?
- I got a warning that said "Your registration code appears to have been repeatedly activated."
- What should I do if I'm asked to pay again or if it says it's a free plan after I've purchased it?
- Can I activate the license in an offline environment?
Download and Install
- How to fix if Filmora installation is stuck at 0%?
- The Filmora icon disappears after closing on the Mac
- Common Solution for Failed to startup Filmora
- How to clear media caches for Filmora Win?
- Do I need to uninstall the trial version after purchasing the full version of Filmora?
- I want to reinstall the software.
Import and Save
- Can I edit the project again once I export it to other formats?
- Can I open the project created by windows version on Mac?
- Formats that can be imported to Instant Cutter.
- How to import AVCHD file?
- How to open my projects in another computer?
- Where are the exported videos saved?
- If the software crashes while I'm using it, can I recover the project I was editing?
- The program displays "Some files in your project may have been moved."
- What to do if you are unable to open or save any projects in Wondershare Filmora?
- After updating to the latest version of Filmora, projects I created in the previous version disappeared.
Editings
- Filmora startup crash with bugsplat, how to fix it?
- The common solution for preview freeze/laggy/not sync issue
- How to add random transitions?
- How to adjust one side scaling in the preview window instead of proportional scaling?
- Can I adjust the aspect ratio during editing?
- Does Filmora support switching to record another screen in a two-screen environment?
- Does it support recording screen and camera simultaneously?
- How to add a watermark/logo(PIP) to my video?
- How to Change the Save Directory of Recorded Files?
- How to create a dump file while Filmora is freezing/stopping responding?
Resources
- How to activate BorisFX in Filmora 11?
- Activation failed with BorisFX?
- Can't activate NewBlueFX in Filmora11 even though I purchased NewBlue from NewBlue website?
- Already purchased NewBlueFX from Filmora but watermark remains?
- Where can I find the resources pack downloaded from the Filmstock?
- I want to re-download the Filmstock effects I've been using until now. How do I do it?
- How to activate Boris FX for Windows users?
- I want to sign in to Filmstock.
- How do I download free effects from Filmstock?
- Are the effect packs from Filmstock compatible with FilmoraPro?
Export and Share
- How to turn off Auto-Highlight in Filmora?
- What can we do if the quality of the exported video is worse than the source files?
- How to fix the issue “Failed to upload video to Youtube”?
- How to fix slow exporting in Filmora?
- How to export a specific range of video in Filmora?
- How do I upload a video longer than 15 minutes to YouTube?
- What to do when the file size exceeds DVD capacity?
- How to troubleshoot the error message Sorry, the following files are missing in Filmora?
- How to troubleshoot the error message Sorry, the following titles are missing in Filmora?
- Common Solution for Video Export Issues: Freezing/Stuttering/Green Screen
Others
- How to solve issue of the low preview video quality?
- How do I get an invoice?
- How to change the display language from English to another language
- How to update the graphics driver on your computer?
- How to change the appearance?
- I tried to download a single purchase material (After Effects) from Filmstock, but it couldn't be found.
- How to change the display language？
- Are project files compatible between Windows and MAC?
- How to install custom fonts in Filmora?
- How to change skin color?
Filmora12 & FilmoraPro
- How to upgrade to Filmora version 12?
- How can I downgrade to old versions of Filmora?
- Why did the program ask me to pay again after I update to Filmora 12 though I have a perpetual license?
- Why should I upgrade to Filmora 12?
- When can I use Filmora 12?
- How can I download the latest version of FilmoraPro?
- What can I do if I have a lifetime license and have paid for the upgrade to Filmora 12?
- Why has FilmoraPro stopped upgrading?
- I have purchased a perpetual license. Will the software still work?
- I have purchased a 1-year license. Will the software still work?
More ways to get help
Account Center
Sign in with Wondershare ID to get invoice, redeem serial number, cancel subscription, etc.
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