Support & Learning

To view all product offerings, software details, and pricing, visit overview.

How can I collect downloader logs on a Windows computer?

1. Open the folder manager, enter %temp%, click enter, and open the system temp directory

2. enter into Wondershare\WAE\ folder, compress all the files under this folder into one zip file and then send it to us.

blobid0.png

Was This Helpful?

More ways to get help

Account Center

Sign in with Wondershare ID to get invoice, redeem serial number, cancel subscription, etc.

Contact us

Can’t find the answers you’re looking for? We’re here to help.