Support & Learning

How do I get an invoice?

Step-by-Step Process:

  1. Access Order History

  2. Request Invoice

    • Navigate to: My Orders → Order History

    • Locate your purchase

    • Click "Actions" → "Get Invoice"

  3. Complete Details

    • Fill in recipient information (name/address)

  4. Receive Documentation

    • PDF invoice arrives within 1 business hour

    • Check the spam folder if not received

    • Contact support if the delay exceeds 2 hours

EU Tax Refund Notes:

  • Valid VAT number triggers automatic processing

  • Ensure company details match the tax registry exactly

  • Refunds typically complete in 2 weeks

Was This Helpful?

Need More Help?

Explore additional support options if you can’t find
what you’re looking for.

Account Center

Sign in with Wondershare ID to get invoice, redeem
serial number, cancel subscription, etc.

Contact us

Can’t find the answers you’re looking for? We’re here to help.