If you're having trouble importing files, try these solutions:
1️⃣ Check File Compatibility
• Verify your files are in a supported format https://filmora.wondershare.com/mac-tech-spec.html
• Common working formats: MP4, MOV, JPG, PNG
2️⃣ Simplify the File
• Save a copy to your desktop (avoid network/cloud locations)
• Remove any special characters:
❌ "Vacation@2024#.mp4"
✅ "Vacation.mp4"
3️⃣ Try Alternative Import Methods
• Drag & drop directly into the Filmora timeline
• Or use: Media Panel → Import Media
Was This Helpful?
Thanks for your feedback.
Can you tell us what didn't work for you?
Email address is optional. Leave it blank if you do not need follow-up.
Feedback sent!