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What should I do if Filmora uses too much memory during runtime?

  1. Make sure you are using the newest version. You could download it from the official website: https://filmora.wondershare.com
  2. We kindly recommend that you try to lower the player quality, create proxy files and render the preview.
  3. Please turn off the GPU acceleration option in Preferences - Performance and see if it works.
  4. If the issue persists, please use the Help - Feedback option within Filmora to submit your issue. Our tech team will further analyze the issue for you.

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