Support & Learning

What should I do if the materials show a red exclamation mark after opening the project file?

After opening the project file, if the materials display a red exclamation mark, it means the source files have been moved or deleted, and the system cannot locate the original path.

Please follow the on‑screen instructions to re‑locate the materials:

  1. Click the red exclamation mark icon or the pop‑up prompt window.
  2. Browse your computer’s file path to find the original material files (video, image, audio, etc.).
  3. Select the corresponding files to complete the relocation.

After relocation, the materials will be displayed correctly, and you can continue editing or exporting the project.

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