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What should I do if the thumbnail or duration of the footage remains unchanged when I modify and re-import it into Filmora?
Please try clearing the cache in Filmora by following these steps:
1. Open Filmora and select the Performance tab.
3. Click Clear under Media Cache.
4. Restart Filmora and then re-import the modified media file to check again.
This should refresh the media information and update the thumbnail and duration correctly.
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