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Why did many items disappear on my timeline after reopening the project?
Please first confirm whether you have correctly saved the project before closing the software, and check whether the currently opened file is the correct project file.
Check if a compound clip or a sub-project has been created
If you create a compound clip or add a subproject, the current timeline interface may display the subtimeline instead of the main timeline.
We suggest you switch back to the main timeline above the timeline to check if the missing content is displayed there.
Is there still an issue?
If the issue remains unresolved after completing the above checks, we recommend submitting your feedback through the following path:
Help > Feedback
This helps our team further investigate the issue and provide you with support.
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