Support Center / Wondershare FAQs - Wondershare - General
How to contact Wondershare support team?

Here are 3 ways to contact our support team for your reference:

1. Ticket Support:

Please contact our support team via below link:


(****tips: If you don't get an order number to input, please select the Others category. Then you can click on the Skip button to continue without entering the order number****)

2. Hotline Support:

Call us via +1-60-4343-8521 (Mon - Fri 6pm to 11am PT)

Please be aware the International direct dial charges.

3. Live chat Support:

Find and click live chat bubble at the right bottom of the page below:


After being through robot questions on the page you’ll then talk to our support team real person.

Can’t find your answer?

Live Chat Most Popular

Wondershare support will be happy to help! Feel free to ask us anything.

Service Time: Mon~Fri, 24 hours a day

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Submit online form

Simply contact our support team who are happy to help out.

Service Time: Mon~Fri, 24 hours a day

Call us for support

International phone rates may be charged by your service provider.

Service Time: Mon~Fri, 24 hours a day


Sign in to Wondershare ID

Sign in with Wondershare ID to get your order info, plan info. And you can get invoice, get keycode, redeem the serial number, cancel subscription, contact support team in Account Center.