What can I do if the program hangs in the “Analyzing” step?

Last Revised: 2015-10-29 21:08:29
If the software hangs during the analysis stage, you will not be able to scan for your lost data. To be able to assist you better, the following should be done:

1. Contact Support and send us a screenshot of the program interface as well as any errors that have occurred.
2. Attach the log files in one of the following two ways:

Method one: %appdata%WondershareDrFoneAndroidlog
(Open Computer on your desktop, and then copy above address to the address bar to be directed to the file location)
Method two: Cick on the Feedback icon on the top right corner of the product to submit the log files for us to evaluate.
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