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Support Center / Wondershare FAQs - Wondershare - General
I can’t find my order information.

Order number is recoverable via email address used for the purchasing software. Check Retrieve Product Registration Code. (http://support.wondershare.com/en/retrieve)

It usually takes 30-60 minutes for the order# listed in our database, If still not found it please click Wondershare Support Team for further assistance with below info provided:

Licensed email

Payment method

Transaction ID

Buyer's full name

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Sign in to Wondershare ID

Sign in with Wondershare ID to get your order info, plan info. And you can get invoice, get keycode, redeem the serial number, cancel subscription, contact support team in Account Center.