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What to do when I get "Encrypted backup file" during the erasing process?

Last Revised: 2018-08-27 18:19:17

To resolve this error, please follow the steps below.

1. Connect the device to your computer and open iTunes.
2. Select iPhone/iPad/iPod icon to go to your device.
3. Disable Encrypt iPhone backup from the Backup settings.

4. Enter the password to unlock your device backup.

5. You can now continue to use SafeEraser.

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