Support & Learning

Why did my account still show a free plan even though I already bought the Standard or Premium plan?

No worries. You could refresh the page or login your Wondershare account again because sometimes there are caches on Media.io.

If the issue persists, please click “Feedback” in the account center and submit your order number along with screenshots of the issue. Our team will review it and get back to you as soon as possible.

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