Step 1: Free Up Space & Check Your Network
Please try cleaning up your Mac's memory/storage and ensure you have a stable internet connection. Once done, retry the OCR download.
Step 2: Submit Feedback for Further Assistance
If the issue continues, please use the in-app "Feedback" function to send us the following details so we can investigate further for you:
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The log files.
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A screenshot showing your software version and PID.
How to Find Your Version & PID:
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Go to Wondershare PDFelement Pro in the top-left menu bar.
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Click "About Wondershare PDFelement Pro".
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Then click directly on the [Version] number – it will expand to show the full PID (e.g., Version 9.3.3 may display as 9.3.3.5083.5237).
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