Here are the steps to help you to locate the file.
Step 1: Close PDFelement program.
Step 2: Press the Windows and the R on the keyboard to open the Run window.
Step 3: Type the following path and click OK to navigate to the PDFelement folder %appdata%\Wondershare\PDFelement9.
Step 4: Please compress the Log folder into a zip file and attach this file to a message to our support team.
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How to get PDFelement log files Windows?
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