Support & Learning

For Windows:

1. Clean the memory of the disk where the program installation directory is located (usually the C drive), ensure a stable network connection and sufficient memory space, and then try again.

2. If the problem persists, download and install the standalone OCR plugin from the following link.

OCR plugin for V11

32bits: https://drive.google.com/file/d/1y6kJxTsrNrCTXvz1nHaEXeMWhwXUyDoJ/view?usp=sharing 

64bits: https://drive.google.com/file/d/1ehUeFCA7TlXUWGPPIdXbiN8cyL7sUPHs/view?usp=sharing 

OCR plugin for V9 and V10

32bits: http://download.wondershare.com/pdfelement8-ocr32.exe

64bits: http://download.wondershare.com/pdfelement8-ocr64.exe

OCR plugin full install package for V8

https://drive.google.com/file/d/11k0Hrx98o72cUStKhgAR8ng1RVegoM8Y/view?usp=sharing

For Mac:

Kindly clear your device's memory, ensure a stable internet connection and adequate memory space, and then attempt to download the OCR plugin once more.

If the issue persists, please reach out to Customer Support for further assistance.