Last updated: [11/02/2026]
Support Lifecycle
Wondershare focuses maintenance and technical support on the latest major version of PDFelement for Windows and Mac.
Each major version receives standard maintenance and technical support from its official release until the next major version is officially released. Maintenance includes feature updates, bug fixes, and compatibility improvements.
When the next major version is released, the previous major version reaches End of Life (EOL), and its standard maintenance and technical support end.
Release dates are based on the official PDFelement What’s New page. Beta and preview releases do not start or end a support period.
Version Support Timeline
The table below lists release dates and the dates on which standard maintenance and technical support end.
|
Version |
Windows Release Date |
Mac Release Date |
End of Maintenance and Technical Support |
|
V7 and earlier |
05/28/2019 and earlier |
05/28/2019 and earlier |
11/28/2020 |
|
V8 |
11/28/2020 |
06/21/2021 |
07/14/2022 |
|
V9 |
07/14/2022 |
07/14/2022 |
08/17/2023 |
|
V10 |
08/17/2023 |
08/17/2023 |
08/01/2024 |
|
V11 |
08/01/2024 |
08/01/2024 |
09/04/2025 |
|
V12 |
09/04/2025 |
09/04/2025 |
09/03/2026 |
|
V13 |
09/03/2026 |
09/03/2026 |
Upon release of V14 |
Dates apply to standard maintenance and technical support under this policy. Any longer period required by applicable law or your purchase agreement remains applicable.
What Happens After EOL?
After a version reaches EOL:
-
Feature updates, bug fixes, and compatibility updates are no longer provided under standard maintenance.
-
Standard technical support for that version ends.
-
Compatibility with future operating systems and hardware is not guaranteed.
EOL itself does not disable your installed software, terminate your license, or delete locally stored PDF files. You may continue using the version as permitted by your license and supported by your operating environment.
We recommend upgrading to a supported version and keeping backups of important documents.
Upgrade Options
The latest version of PDFelement provides access to newer features, product improvements, and ongoing standard maintenance and technical support.
Before upgrading, review your existing license or subscription to check whether the upgrade is included. A paid upgrade may be required depending on your purchase terms.
Frequently Asked Questions
1.Can I continue using an older version?
Yes, subject to your license terms and system compatibility. However, versions that have reached EOL no longer receive standard maintenance or technical support.
2.Does EOL affect my perpetual license?
EOL does not, by itself, terminate your perpetual license. Your license and any upgrade entitlements remain governed by the terms applicable to your purchase.
3.How do I check my version?
On Windows, select Help > About. On Mac, select About PDFelement from the application menu. Menu wording may vary by version.
Policy Updates
Updates to this policy will be published on this page with a revised date. Any changes will be subject to applicable notice requirements.
This policy does not override existing contractual commitments or limit your rights under applicable law.
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