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How do I request a refund?

If you need to submit a refund request, follow these steps: 1. Before requesting a refund, please confirm your order meets the refund criteria. Software memberships are virtual products and do not support 30-day no-questions-asked refunds for non-quality issues. 1. If your order qualifies for a refund (e.g., duplicate purchase, incorrect license type, or system platform incompatibility), navigate to “My Subscriptions” to locate your order. 2. Submit your refund request: When submitting, select the appropriate refund reason and provide necessary details including order number, reason for refund, and relevant attachments (e.g., order screenshots and payment records) to expedite review. If your refund request stems from technical issues, select “Technical Issues” and submit problem details along with screenshots or videos to help us better understand and resolve the issue. 3. Monitor Your Request Status: After submission, check your order status in the User Center. If no action is taken within the specified timeframe, the system will consider the result confirmed and automatically close the refund request.

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