Support & Learning

To view all product offerings, software details, and pricing, visit overview.

Why can't I use membership features after purchasing?

This usually occurs due to logging into the wrong account or purchasing the incorrect membership. Troubleshoot using these steps: 1. Verify the logged-in account matches the purchased membership account. 2. Click “My Home” in the left sidebar to confirm your membership type and benefits are active. Benefits vary by membership tier; details are on the purchase page. 3. Verify your internet connection is working properly. ReelMate AI membership requires network authentication. If using a corporate or campus network with a proxy enabled, this may interfere with authentication.

Was This Helpful?

Thanks for your feedback.

Can you tell us what didn't work for you?

Submit

{{item.likes}} Cancel Reply Reply

{{item1.type == 2 ? authName : item1.name ? item1.name : userName}}

@{{item1.reply_to_type == 2 ? authName : item1.reply_to_name ? item1.reply_to_name : userName}} {{item1.message}}

{{item.likes}} Cancel Reply Reply

More ways to get help

Account Center

Contact us

Can’t find the answers you’re looking for? We’re here to help.

Get Support