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What should I do if the remaining time for repair does not change for a long time?

Please follow the steps below to troubleshoot the reason that causes this issue: For your reference, the repair progress can be completed in around 30 minutes to 1 hours for a 10GB video file in general conditions. If your Repairing time is in this time range, please wait patiently and do not stop the repair in the middle of the process. For some reason, the repair process doesn't go on after a long time. Please go through the "Problem Report" popup, or click "Menu-Feedback" to contact our support team.

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