Support & Learning

To submit a refund request, please follow these steps:

1. Before applying, ensure your order meets refund conditions. Software membership is a virtual product and does not support 30 days no reason refund for non-quality issues.
2. If eligible (e.g., duplicate purchase, wrong license type, or system incompatibility), log in to your 'Account Center' - 'Order History' to find the order.
3. Submit your request. Select the appropriate refund reason and provide required details: order number, refund reason, and supporting documents (e.g., order screenshot, payment receipt). For technical issues, click "Technical Problem" and submit a description with screenshots/videos to help us better understand and solve the problem.
4. Track your order status in account center after submitting your request. If no action is taken within the specified time, the system will consider the result confirmed and automatically close your refund request.