Support & Learning
To view all product offerings, software details, and pricing, visit overview.
Troubleshooting & help
Download and Install
- How to download and install UniConverter?
- What if my Wondershare UniConverter fails to update?
- How to obtain an offline installation package?
- Can I use UniConverter in an offline environment?
- What are the upgrade rules for UniConverter 16?
- Why is there no upgrade plan though I had purchased UniConverter previously?
- How to upgrade to UniConverter 16?
- How to upgrade if the license I purchased is a multi-user or team license?
- Why did the program ask me to pay again after I update to UniConverter 16 though I have a perpetual license?
Activation
- How to activate with registration code?
- How to activate with serial number/code?
- How to activate with Wondershare ID?
- I already paid but why am I being asked to pay?
- How to remove the restriction if I'm unable to log in due to incorrect password attempts?
- Can my ID be used by multiple people?
- Why is my ID not a valid email?
- How to activate UniConverter 16 Windows?
- How to activate UniConverter 16 Mac?
- Will my account stay logged in after activating the software?
Video Converter
- How to convert a DRM protected file?
- How to convert an iMovie project file?
- How to delete the converted files in the Converting list?
- How to reduce the output file size of converted file?
- How to remove the black bars from my converted videos?
- How to set a custom video and audio format?
- How to speed up video conversion?
- How to verify your output file size before conversion?
- What is 5.1 surround, and how do I convert files in this format?
- Why can't I Import files when using the conversion feature?
Downloader
- How to download Netflix and Amazon Prime?
- Why did my YouTube video download fail?
- Why can't I download YouTube Live videos?
- How to download a YouTube playlist?
- Why is there no sound in the downloaded video?
- Why am I forced to upgrade to UniConverter 16? How to unlock video download feature in my UniConverter?
- How does One-Click-Download Mode for YouTube work?
- How do I remove the downloading list?
DVD burner
AI Tools
Toolbox
- How many output formats are supported in Remove watermark and Add watermark?
- How many watermarks can be added at most in Watermark Editor?
- How to add a subtitle to my video?
- How to add a watermark to my video?
- How to find the transferred files on my iOS device?
- How to improve quality of the recorded video?
- How to use UniConverter's Voice Generator？
- How to make Recording muted with no microphone sound?
- How to use UniConverter to rotate images?
- How to merge all my videos into one file?
Settings
- How many modules can be added to Favorites?
- How to change the Theme of the Uniconverter?
- How to convert MP3 to MP4 and add cover to this video?
- Why can't I find the Downloader and Recorder feature?
- Does the membership include the functions listed in Value-added Features?
- Where is the Audio Converter? How can I convert audio?
- How do you change location of the output folder?
Troubleshooting
Billing & Subscriptions
More ways to get help
Account Center
Sign in with Wondershare ID to get invoice, redeem serial number, cancel subscription, etc.
Contact us
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